Agreement at checkout terms

Return & Exchange Policy

At Lola’s Locker Embroidery, every order is custom-made with care. Because our products are personalized, embroidered, or handmade, please review the following policy before placing your order.

Custom & Personalized Orders

All custom embroidery, personalized items, and handmade products are made specifically for you. Because of their custom nature, these items are not eligible for returns, refunds, or exchanges.

If We Make a Mistake

Your satisfaction is important to us. If an error was made by Lola’s Locker Embroidery(such as the wrong design, personalization, or embroidery that differs from your approved order), please contact us within 7 days of delivery. We will gladly work with you to repair, replace, or remake the item at no additional cost.

Customer-Supplied Items

We are happy to embroider items provided by our customers. However, by sending your own apparel or products, you acknowledge and agree that:

• Embroidery involves industrial equipment and permanent stitching.
• While every precaution is taken, Lola’s Locker Embroidery is not responsible for damage, defects, hoop marks, thread pulls, fabric issues, machine malfunctions, or other unforeseen problems that may occur during the embroidery process.
• Customer-supplied items cannot be replaced or reimbursed if damage occurs.

Handmade Items

Many of our handmade products are created individually and may feature slight variations in fabric placement, stitching, thread color, or pattern. These small differences are part of what makes each piece unique and are not considered defects.

Order Approval

Customers are responsible for reviewing and approving spelling, colors, sizes, logo placement, and artwork before production begins. Once production has started, changes or cancellations cannot be made.

Agreement

By placing an order with Lola’s Locker Embroidery, you acknowledge that you have read, understood, and agree to these Return & Exchange Policies.