Agreement at checkout terms
Returns & Exchanges
Each piece of Jewelry is made custom just for you. Lola's Locker will not accept no returns on any personalized item. If there is an error due to our mistake We will gladly exchange it for the correct spelling. Items should be sent back to us in order for a new one to go out. We will refund any shipping fees back to account.
By purchasing I (you) understand Tumblers will have small imperfections due to the epoxy, which can include minor bumps (lint), oil slicks, glitter not smooth around rims (including chunky glitter on panels), and/or tiny bubbles. understand there are no return or exchanges on tumblers.
By purchasing I agree I have read the Refund policy and Care terms.
Each cup is covered in FDA compliant epoxy.
Hand wash only and do not soak in water. If dropped the epoxy will crack!
NOT Microwave safe, NOT Dishwasher safe! Item may get a white fuzz if soaked. Do not soak.
Cup is double walled stainless steel which keeps cold drinks cold longer and hot drinks hot longer. Please note drinks will be HOT!
All Fabric gets cut each evening. Once cut item is not refundable.
Tumblers can take up to 12 weeks to ship out. Please join Lola's Locker facebook page for correct turnaround.
Once payment is placed there is no returns are exchanges. Once I start stamping I cannot make changes.
I cut fabric nightly so changes on sizing cannot be made.
Please ask me any questions before payment.
We ship all items via USPS with tracking. We will not be responsible for any lost packages if they are in USPS system as Delivered. Insurance is optional.
Please note that turnaround time is 10-14 working days for Jewelry.
Up to 12 weeks for Tumblers.
Mask orders can take up to 3 weeks